Refund Policy

Digital downloads

Because digital files can be accessed immediately, we generally do not offer a change-of-mind refund after a file has been successfully delivered. We will still assess reasonable requests fairly, and this does not limit any rights you have under law.

If there is a problem

Contact us if:

• the download link does not work or the file cannot be accessed;
• pages are missing, corrupted or materially different from the product description;
• you were charged more than once for the same purchase; or
• the product otherwise fails to meet an applicable consumer guarantee.

Depending on the problem and applicable law, we may restore access, provide a corrected or replacement file, or issue a full or partial refund.

Australian Consumer Law

Digital products supplied to Australian consumers come with consumer guarantees that cannot be excluded. If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply to a minor problem. Nothing in this policy limits those rights.

How to request help

Email hello@gaiassecretagents.com with the purchase email address, product name and Gumroad receipt or order number if available. Do not send payment-card details or passwords.

Approved refunds are processed through the payment platform used for the purchase. Processing time may depend on that platform and your financial institution.